Level 1 (4 points)

Apple One Family trial without Apple Music after cancelling Apple Music after being billed

Could you help me with the following?

I have received a free 3 month trial for Apple One Family including Apple Music. There was an active trial for Apple Music when I accepted the offer. Then while the Apple One subscription was active, I received a billing for Apple Music.

I assume this was the auto-extension on the Apple Music trial. That caught me a little bit by surprise since the Apple One trial, including Apple Music was still active. I then cancelled Apple Music, and requested a refund. Which was honored.

The current situation leaves me with an active Apple One trial, that should include Apple Music, but I cannot access Apple Music anymore.

Posted on Oct 20, 2026 7:01 AM

2 replies

Phil0124

Level 10 (242,520 points)

Oct 20, 2026 7:33 AM in response to jan-willem17

If you cancelled the Apple Music subscription, you don't get access to it while the Apple One trial is ongoing. You need to wait until Apple One actuallty bills you to get access to Apple Music again.

click here ➜ How to subscribe to Apple One - Apple Support

If you recently canceled a service, you might not be eligible for the trial. Your plan automatically renews after the trial.

jan-willem17 Author

Level 1 (4 points)

Oct 20, 2026 8:47 AM in response to Phil0124

Yeah makes sense, thank you.

It was not so much I wanted to cancel, but that I got billed for Apple Music while the Apple One trial ran. And therefore I assumed I had to cancel. No harm done, just a very short trial period :)

Originally posted at discussions.apple.com/thread/256379623