How to get a refund from Apple for Brickify app subscription?

Confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions): Cancel a subscription from Apple - Apple Support

Notes:

• “If you signed up [which involves very intentional steps by you or a user of your device, accompanied by warnings along the way] for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." Note that by using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., Bait and switch on Apple apps - Apple Community Exceptions apply in some countries About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Deleting an app does not cancel a subscription.

• If you had a free trial previously, you do not get a second one and a subscription will start immediately.

• This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community

If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Unfortunately for you this is a customer to customer support forum. There is nothing we can actually do in this case other than commiserate and to provide suggestions.

1) You can make sure you leave a review noting this issue. It appears from your post that others have observed this problem so I am surprised you even tried the app–I would never have touched it with those reviews.

2) You can contact Apple and speak with a live representative and see if they can do anything about the refund. From what others have reported you can ask again, being very careful to justify why you think you should get a refund, but if they tell you no a second time then it isn't worth additional attempts.

This support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.

- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.

Baseballguy123 wrote:

So I take it that you aren’t surprised Apple is listing the App in their App Store?

I don't know how Apple does things but they may not have somebody systematically and continuously read every single review for all the apps in all the languages and then re-evaluate the app's eligibility based on that. They may instead pay more attention to actual issue reports. How do I report a problem to Apple for an… - Apple Community

I didn’t really understand this to be a customer to customer support forum so you may have pointed out the biggest problem with this situation.

From the bottom of every page: This site contains user submitted content, comments and opinions and is for informational purposes only.

A lack of accountability

Apps undergo an approval process --> App Review Guidelines - Apple Developer

Again it may depend upon people reporting issues and the nature of the issue. If I go into a brick and mortar store and buy something that clearly has an issue and I don't report it to the store then how are they to know there's a problem?

yes you are right, I should have looked into the app more then the surface but hey, Apple is kinda doing everyone a disservice with having the default be sorted by Most Helpful instead of most recent

To view all app reviews you have to use an App Store app. A web browser presentation is limited.

Good summary of reporting an app with which you are dissatisfied, but have also tried:

Apple not providing refund for fraudulent… - Apple Community

LEGOmaster23 wrote:

Rest assured I cancelled my subscription but I was charged for my free trial literally 3 mins after I signed up for it and to this exact moment in time, still haven’t gotten a refund

Sorry, I didn't note that the reply saying that a refund had actually already been refused was posted by a different person. Some of what I said though still applies, particularly if you too get refused a refund. As for your refund, has it been over 48 hours and you haven't heard anything from Apple yet (as indicated in the refund status article)?

So I take it that you aren’t surprised Apple is listing the App in their App Store?

I didn’t really understand this to be a customer to customer support forum so you may have pointed out the biggest problem with this situation.

A lack of accountability

yes you are right, I should have looked into the app more then the surface but hey, Apple is kinda doing everyone a disservice with having the default be sorted by Most Helpful instead of most recent

Problem is, I’m not only extremely dissatisfied but well rather ****** off that Apple Support even refuses to refund me my 59.99!

Actually, the problem is no one here can fix that for you beyond what is already posted in this thread. Have you read it?

Rest assured I cancelled my subscription but I was charged for my free trial literally 3 mins after I signed up for it and to this exact moment in time, still haven’t gotten a refund

I do think that’s the bigger problem here is people have done that and still not getting their money back from apple

He’s talking abt me and yea it was refused and I’m still livid.

Just checked, it was refused, guess I shouldn’t be surprised but I am.

Thanks for the advice