User level: Level 1 (4 points)Where can I upload a copy of my receipt? For context I just opened a brand new sealed MacBook Pro, but it states that the estimated expiry date has been reached. I assume this assumption is based on manufacturing date. When I clicked on "Details" it asked for my updated purchase date. After setting this I was presented with the below, but I can't see anywhere to upload the receipt?
[Edited by Moderator]
Posted on Oct 20, 2026 4:07 AM
User level: Level 10 (208,430 points)Oct 20, 2026 10:35 AM in response to the_was
Purchased from where....? If this unit was pre-bought by some third party and resold it may well be the one yr warranty is expired...
if you have an issue—
Call Customer Support (800) MY–APPLE (800–692–7753)
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple Support - Apple Support
User level: Level 10 (162,806 points)Oct 20, 2026 9:55 AM in response to the_was
Refer to Update the purchase date for your device - Apple Support.
Click the button Continue to Contact Options.
User level: Level 10 (211,627 points)Oct 20, 2026 7:38 AM in response to the_was
“Where can I upload a copy of my receipt? For context I just opened a brand new sealed MacBook Pro, but it states that the estimated expiry date has been reached. I assume this assumption is based on manufacturing date. When I clicked on "Details" it asked for my updated purchase date. After setting this I was presented with the below, but I can't see anywhere to upload the receipt?”
———-
Getting the Original Receipt and Exipred Coverage:
Who was the Seller, and when was it purchased? I had the same thing happen to me, but in different scenario. After getting it serviced for a full-year, and sending it in for service 11 times, Apple saw that it had a previous owner. They investigated it, and determined that is was a returned device. As a result, they gave me a free 1.5K USD-equivalent upgrade for no more than the cost of AppleCare+. Point being: It mace have been a returned advice that was never disassociated from the previous owner. It was purchased at a nearby Apple Store, and the employee likely didn’t do so correctly.
So, contact Apple Support, as instructed, and see if they can assist you with this. It may be an issue with their database.
Originally posted at discussions.apple.com/thread/256379519