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neethu164
User level: Level 1 (4 points)

Replacement issue

I was requested for replace through apple support, because my current phone was damaged. They told me I receive same color i als have but today I received different color . I didn’t want that . My current phone was in repair mode . I can’t even contact apple support. Its very stressful for me . Also they blocked my credit card amount for 18 promax 512 . What should i do can i. Have the repair phone and replace met phone sent back?

Posted on Oct 20, 2026 4:11 AM

1 reply

Kurtosis12
User level: Level 10 (82,568 points)

Oct 20, 2026 4:16 AM in response to neethu164

They didn't charge you for the iPhone 18, they reserved the amount as insurance that you will send the damaged one back. Once they receive your damaged phone, they will release the block.

As far as what you should/can do, that would be up to Apple, you need to talk to them.


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Originally posted at discussions.apple.com/thread/256379500