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Mygiftcard
User level: Level 1 (4 points)

Unable to redeem Apple Gift Card; it was redeemed by an unknown party

Hello Apple Support,


I am contacting you . I received a US Apple Gift Card worth $50, but I am having a problem redeeming it.


I shared the gift card code and a picture of the card with someone who offered to help me redeem it. After that, I checked the card on Cardbase, and it said the code had already been redeemed. The person also showed me a screenshot claiming the remaining balance was only $0.05.


I do not have an Apple Account yet, and I have not confirmed who redeemed the card.


Please help me check the status of my gift card and advise me on what I can do to recover the $50 value if possible.


I can provide the gift card, its serial number, and any purchase evidence available to me.


Thank you for your help.


[Edited by Moderator]

Posted on Oct 20, 2026 1:08 AM

1 reply

Limnos
User level: Level 10 (462,771 points)

Oct 20, 2026 3:51 AM in response to Mygiftcard

A card cannot have $0.05 left on it. When you redeem it everything gets transferred to the Apple Account and absolutely nothing is left on the card.


The person who "helped" you probably redeemed the card themselves because you provided the code. In providing the code you basically did the equivalent of handing the person a $50 bill.


This link will take you to the section of a support article about what to do if your card has already been redeemed If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


Originally posted at discussions.apple.com/thread/256379421