My Apple account was just disabled in App Store. I just created this account and redeemed a gift card I bought myself. Please help me reactivate it.
My Apple account was just disabled in App Store
Posted on Oct 19, 2026 11:21 PM
My Apple account was just disabled in App Store. I just created this account and redeemed a gift card I bought myself. Please help me reactivate it.
Posted on Oct 19, 2026 11:21 PM
Oct 20, 2026 7:58 AM in response to tonyjinwei
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
Oct 19, 2026 11:25 PM in response to tonyjinwei
If you are getting the error message, that your account has been disabled in the App Store and iTunes, contact Apple Support for help. Only they can solve that issue form their side by looking into your personal settings.
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If you see a message that says "Your account has been disabled in the App Store and iTunes," request reactivation for help.
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copied from: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support
Of choose the phone number for your region form this Apple page:
Oct 20, 2026 4:17 AM in response to tonyjinwei
Hello,
Your issue appears to be one that may produce various iTunes/Media and/or App Store disabled or locked messages which refer you to this support article ➞ If a message says 'Your Media & Purchases account has been disabled' - Apple Support
You must contact Apple to have them resolve this for you. The people on this Community are users like yourself and cannot resolve this for you.
Try clicking on this link provided by Apple specifically for this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option. You can also find this “request reactivation” link in the support article I provided above.
If the special link does not work, try contacting Apple using a method provided at the bottom of this page —> Contact Apple Support - Apple Support
By the way, if indeed it was disabled in the App Store then it was only disabled for use there. You could have used the old account for posting here.
Oct 20, 2026 4:03 AM in response to tonyjinwei
Thank you for reaching out. 🤗
When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian
Originally posted at discussions.apple.com/thread/256379382