Problem with Brickly and Apple

What Brickly app, I see Brickly Lego Scanner, Brickly Construction Manager, Brickly Scan: Minifig Scanner, and Brickly Real Estate. In trying to identify the specific app you are referring to I checked the reviews of each to see which had the poor review that you referred to and none of those showed any of the negative reviews showing the same experience.

Were you billed directly from the Developer or by Apple? The exact description of the charge is what helps to determine who is actually billing you.

Did you report the app as being a scam/fraudulent to Apple by signing in to reportaproblem.apple.com? And also do you see the charge there to request a refund.

Did you or anyone else that may be sharing your Apple Account already use a Free Trial? They can only be used once and when using the in-app purchase, the Approval Screen authorizing the charge would not show the Free Trial if already used and all you would see is the subscription start date showing today along with that price. You would be billed immediately in that case after double clicking the side button to accept, followed by authentication with Face ID/Touch ID or Passcode.

If you simply want to vent, I will leave you to do that, but you posted to a Support Site where our interest is trying to help others.

What bait and switch are you referring to?

• Developers choose the subscription plan for where the free trial is offered. For example, a Free Trial may only be available when choosing the one year subscription and that is what you will be charged if you don't cancel that free trial.
• The approval screen that requires you to double click the Side Button, followed by verification with Face ID or Passcode shows the Subscription Price, Subscription Length, Free Trial period if chosen a subscription plan where it is offered, and the important message that says to avoid that Subscription Price you should cancel a day before the start date. If you don't do that, you should expect the subscription charge seen on the Approval Screen.

The bait and switch happened when I was charged the yearly subscription, mere minutes after i signed up for the “free trial” I’ve emailed the developers twice, haven’t heard back. And on the reviews page for the app, there’s a lot of people that had the same experience that I had when signing up for the “free trial”

Apple support was unexpectedly less than helpful as well, even after I showed screenshots proving everything. I signed up for the “free trial” at 2:44 PM on October 16th, was charged for that “free trial” at 2:46 PM on October 16th

Here’s the app

Yes, i have reported the app as scam/fraudlent, have requested a refund and was somehow denied twice.

Heres the email i got from apple

I do want support but had to vent a little

I probably am just screaming into the void and wouldn’t be surprised if this post gets removed but if you don’t believe me, just download the Brickify app and try for yourself