Hello! This problem seems beyond apple support, so I'm reaching out. My husband's apple account was hacked. They will only use 2 factor authentication, not the security questions he used to set it up. We have gone through every step possible over several months and can't get the account restored. We have given up. In order to add a new apple account, he has provided the receipts for his iPhone pro to have the account lock removed. We linked to my MacBook Air in order to restore the device to factory settings, but it continues to say he must close Find My on his phone. Without the password, he can't do it. We have been to every level with apple (senior advisor and her colleagues) and no one can solve the problem. Basically, the phone is useless and our only solution we are told to buy another one. Any thoughts before we throw this brick away and buy a Samsung?
[Re-Titled by Moderator]
Original Title: Restore to factory settings on iPhone requires password that is not available to me, desperately need to restore it.
