User level: Level 1 (4 points)i have new problem with my new iphone.i set my apple id on my new iphone and just after singing in i couldnt
use my iphone and i have this error " an unknown error occurred " .
this apple id is working on other apple device but on my new iphone it does not.
i change my password 2 times but it did not work again whts is the problem of my iphone ?
please help if you had problem like this
Posted on Oct 19, 2026 12:29 PM
User level: Level 10 (280,982 points)Oct 19, 2026 12:42 PM in response to phachon
What does “new i[P]hone” mean exactly?
Is it brand new, from a factory sealed box, sold directly by Apple or an Authorized Apple Retailer?
Is it previously owned?
Does it have a SIM (or eSIM)?
What other pertinent facts should we know?
User level: Level 1 (4 points)Oct 20, 2026 8:30 AM in response to sberman
it was 17 promax nonactive buy authorized apple Retailer
it has one physical and one eSim
Originally posted at discussions.apple.com/thread/256379142