Have a look at this article to see which type of locking problem you have and links to possible solutions. If your Apple Account is locked, not active, or disabled - Apple Support
From what you say it may be the "security reasons" issue, in which case resetting the password is usually the resolution. I believe that normally that is relatively straight forward but you mention a "loop" which is not something with which I am familiar. If you are repeatedly trying to do something, Apple may be thinking your are trying some brute force action to abuse the system and set a timer. I would wait a while (hours? days?) and try again. It also may be worth checking if Apple is having problems at its end. Use this link to check the status of Apple’s various services and servers —>
Apple - Support - System Status
Or you try asking Apple what is going on. We on this forum are just other customers like you. :-)
This support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.
- Telephone numbers may only work when calling from the same country.
- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.
- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.
User level: Level 1 (4 points)
