User level: Level 2 (288 points)For a very long time I had the macOS Mail app set up with a keyboard shortcut borrowed from Outlook: cmd+return. This worked forever and my muscle memory became very used to using it both on my Mac and my Windows work thing. The Keyboard control in System Settings accepts the shortcut, then completely ignores it. I've tried deleting it and starting over but that doesn't work either.
It stopped working in Tahoe and still does not work in GGate.
Posted on Oct 19, 2026 7:55 AM
User level: Level 7 (26,777 points)Oct 19, 2026 4:53 PM in response to born sleepy
I'm still on macOS Sequoia so I can't confirm the issue. When creating a keyboard shortcut you have two choices: make it part of All Applications, or make it part of Mail. If you tried Mail, try to put the shortcut in the All Applications section.
Otherwise, the default shift + command + D keyboard shortcut should still work. (I understand it's not ideal if you are used to another keyboard shortcut.)
Originally posted at discussions.apple.com/thread/256378970