User level: Level 1 (4 points)I am trying to access my old iPhone 6, which i have factory reset, and I am met with an activation lock. The phone is locked to my old apple account, with an @education email. I still have access and control over the email, and I know the email's password, though not the password linked to the apple account. I have tried to reset the password at iforgot.apple.com and I am told that "This Apple Account is not valid or not supported.".
Please help! I would appreciate any help at all!
Posted on Oct 19, 2026 4:07 AM
User level: Level 10 (462,771 points)Oct 19, 2026 6:45 AM in response to emile6
Hello,
For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this forum are users like yourself).
To reach Apple Support for an account issue:
1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005
2. Select: Disabled Apple ID
3. Select: ”The Apple ID is not active" alert
4. Select: “Continue”
5. Select a chat or telephone call option.
or:
Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support
Originally posted at discussions.apple.com/thread/256378871