Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

Оплата задолженности по подпискам без привязки карты

Добрый день. Мой аккаунт ***@list.ru с регионом Гонг Конг. У меня возникли проблемы с привязкой карты оплаты после окончания срока действия ранее привязанной карты. Образовалась задолженность по подпискам. Я пополнил счет на 200 гонконгских долларов с помощью подарочной карты, но не могу оплатить задолженность. Appstore требует привязать карту, но, к сожалению, это уже невозможно. Помогите, пожалуйста, погасить задолженность с баланса Apple ID



[Edited by Moderator]

2 replies

Apple strictly requires a valid primary payment method on file to clear subscription arrears, and you cannot automatically use your Apple ID balance to settle an outstanding balance while your account is restricted.

When a subscription payment fails due to an expired card, the system flags the account. Even though you have topped up HK$ 200 using a gift card, Apple freezes balance deductions for overdue fees until a valid payment method verifies the account.


Try this

  1. Visit the Apple Support Page for Hong Kong.
  2. Select Billing & Subscriptions and click on Subscriptions & Purchases.
  3. Choose the option to chat or call with an advisor.
  4. Explain that you have an outstanding balance but have already uploaded sufficient funds via a gift card to cover it, and ask them to manually process the payment.


Apple does not anywhere say that you cannot use balance to pay for subscription arrears. What they say is that some on-going subscriptions may require the presence of a card but balance might be used to pay for them, or some current subscriptions may require payment using a card.


This article broadly outlines what you can buy with your Apple Account [Apple ID] balance --> What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

• Pay for subscriptions like Apple Music, Apple Arcade, and Apple TV. Or pay for subscriptions to apps from the App Store.

• Pay for iCloud+, Apple's premium cloud subscription.


If you are seeing a request to enter a payment method, “Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase." In that case read this article about payment methods that you can use with your Apple Account --> Payment methods that you can use with your Apple Account - Apple Support then see this article about how to add a payment method to your Apple Account --> Add a payment method to your Apple Account - Apple Support


There are some exceptions, from: How apps, content, and subscriptions from Apple are billed - Apple Support

Apple Gift Card and Apple Account balance can't be used for some purchases:

• For some recurring charges, like AppleCare+, you can't start a subscription with Apple Account balance. But as long as you keep another valid payment method on file and your Apple Account balance would cover an entire charge, a recurring charge will pull from your Apple Account balance. In some countries and regions, Apple Account balance can’t be used for some subscriptions like AppleCare+.

• Some subscriptions might not be charged to your Apple Account balance.


So my interpretation of the problem you are having is that if you wish to still keep subscribing you may have to enter an approved payment method for Hong King, but make sure it is a card of some kind. Refer to this support article: Payment methods that you can use with your Apple Account - Apple Support


The alternative would be to cancel your subscriptions. I suspect if you have any money owing to Apple that they would be perfectly willing to accept any payment type for a debt, it may only be that to continue to subscribe you need something other than simply account balance.