Apple Account Locked for Fraud That My Girlfriend Did Not Commit – Unable to Recover After Multiple Attempts.

Look at this support article for the types of Account locking that Apple might do --> If your Apple Account is locked, not active, or disabled - Apple Support Here are the two I think may apply in your case:

● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this article: If you forgot your password and can’t sign in to your Apple Account - Apple Support

If you find you can’t sign in, reset your password, or receive verification codes, request account recovery as outlined in this support article:If you forgot your password and can’t sign in to your Apple Account - Apple Support ). More detail in —> Activation Lockout Issues - Apple Community For additional assistance from Apple, go to: Contact Apple Support - Apple Support and try to connect with live support.

● Additional reasons (e.g., “This account is locked and cannot be used “ = If your Apple Account is locked, not active, or disabled - Apple Support

According to various posts, Apple may permanently lock accounts for other reasons. See Legal - Apple Media Services - Apple (sections A, C and F in particular) and Legal - Apple Media Services - Apple (sections iV and VII in particular)). That may be the case here if none of the previous reasons in the locked accounts support article apply to you. If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is interpreting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the terms documents. If Apple will not restore the account (I have yet to see anybody post where Apple did in fact restore an account) you will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.

In this situation you may be able to still use your equipment with a new account or even no account at all. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

All I can advise you is to escalate it to a senior support professional. Apple is not actively participating on this user to user support forums and therefore we cannot help you, we are Apple users just like you. I am sorry this has happened and I hope the issues will be resolved soon!

Already try to contact the Asia Support Center but they say that there's nothing they can do. We really want this account back because there's game and many thing's that only bind to apple account. Appreciate your response!! hope it won't happen to anyone else.

michaelmiko wrote:

Appreciate your response!! hope it won't happen to anyone else.

It sounds like something to do with the second scenario I provided. Unfortunately there's not much to go by other than to make sure you are careful in how you use your account, maintain good security so nobody else can misuse it, and to avoid anything that Apple could construe as misuse. I recommend always keeping a backup of anything important (e.g. photos) that you have stored in your account and on your devices, as well as keeping hardware receipts (I have receipts for some things I purchased 40 years ago). I know that I personally am careful how I use my account and do not really rely upon it either emotionally (I have few photos on it and the ones that are are backed up elsewhere) or financially (I have no purchases).

As for happening to anybody else, I see threads like yours about once per week here but there's nothing we can do, and from what users report, Apple is pretty intransigent when it comes to helping with accounts locked for what it perceives as fraud or misuse.

Thanks for the help! Going to try it asap! luckily we still have the receipt.