Unable to Reset Apple Account Balance After Changing Countries and Updating Billing Information

As for emptying your account balance. The people on this forum—other users like yourself—cannot do this for you but there are two ways you can try. If the connectivity error persists, #1 below does not require you to contact Apple at all. If the 403 error persists, you can try phoning Apple and ask them to keep the balance.

#1. If you still have a valid credit or debit card from your original country, purchase an item for slightly more than your balance. The remainder will be billed to your card, leaving you with nothing in your account balance. This is the only solution for you to empty your balance if cannot contact Apple Support; #2 below). This method is also the easiest and you get to use your money yourself instead of just giving it to Apple.

#2. Ask Apple Support to remove and keep the balance. Live support is not available in all countries.

- Click on the special empty-balance request, chat link at the bottom of this support article ➔ Check your Apple Account balance - Apple Support

- General Apple support and service contact ➔ Contact Apple Support - Apple Support If live support options are available they will show near the bottom left. Telephone numbers may only work when calling from the same country. If numbers show as colored links, click on them for more options.

- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044

If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account when you are in the new country. Avoid doing that if at all possible. It may cause many complications with your current account content.

When changing account regions there’s a full set of guidelines in this support article ➔

Change your Apple Account country or region - Apple Support

Apple is not participating on this user to user support forums. Please Contact - Official Apple Support to let iTunes Store support staff zero out your balance for you so that you can change region.

A 403 error is a connectivity error.

Here are a variety of resources helping with connectivity issues:

First try simply restarting your equipment and/or sign out and back in again, and try again. When using a Mac computer you can also try safe mode —> Start up your Mac in safe mode - Apple Support

Choose your macOS version at the top.

If you can't connect to one of Apple’s services read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support It offers multiple troubleshooting steps:

1. Check if there’s an server outage at Apple’s end for a service in your country or region. —> Apple - Support - System Status

2. Make sure that your device is connected to the internet.

If you have multiple devices check if this is only an issue with this device, or is an issue with all devices. If you have a cellular device see if you can connect using that. Now read the support article for possible solutions depending upon the extent and nature of the connectivity problem.

3. Is your device software up to date?

If not, the article has links for ways to update different kinds of hardware.

4. Apple also suggests that you make sure the date and time are set correctly. Refer to If you can't change the time or time zone on your Apple device - Apple Support

Here's a related article about what to do if you can't connect or sign in to iCloud --> If you can't connect or sign in to iCloud - Apple Support

If your iPhone or iPad won’t connect to a Wi-Fi network, or if you have related connectivity issues, read this support article --> If you can't connect to Wi-Fi on your iPhone or iPad - Apple Support

On a cellular device try resetting only network settings (be careful what you reset here!):

Reset iPhone settings to their defaults - Apple Support

If you use a VPN read this article —> If your device has network connectivity issues, check for VPN and other third-party security software - Apple Support

You can try just turning it off but you may need to remove the VPN entirely.