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Unable to download or share specific videos on iPhone 17 Pro Max

I have 6 specific videos that cannot be downloaded/played by my phone. The videos are found in my Photos, and for some reason I can’t download the video.


I have tried sharing the videos through apps and airdrop, each time I do I encounter the same message “Unable to Share”.


I also tried plugging it inside my PC but when I try to look for the specific videos it’s not showing anywhere at all


But my Iphone storage is almost full and my icloud storage is full as well. Could it be possible that these videos are corrupted?


Phone Model:

Iphone 17 Pro Max


[Re-Titled by Moderator]

Original Title: Error in Video Downloading.

2 replies

It’s possible that the videos are corrupted, but the “Unable to Share” message alone doesn’t confirm that. Since both your iPhone and iCloud storage are full, I would recommend checking the available storage and iCloud Photos settings first.


Here are a few things you can try:

  1. Free up some iPhone storage: Go to Settings > General > iPhone Storage and remove or offload apps or other content you no longer need. Avoid deleting the affected videos.
  2. Check iCloud Photos: Go to Settings > your name > iCloud > Photos. If Optimize iPhone Storage is enabled, the original videos may be stored in iCloud and may need to be downloaded before they can be shared.
  3. Check iCloud.com: Sign in at iCloud.com/photos and see whether the affected videos are available. If they are, try downloading them directly to your computer.
  4. Check the Photos app for sync issues: If iCloud Photos syncing is paused or incomplete, address the status message shown in Photos before attempting to transfer the videos again.

If the videos still cannot be played, downloaded, or shared after checking these items, the files may be damaged or there may be another issue preventing access.

Since these videos are important, avoid deleting them or turning off iCloud Photos until you have confirmed that you have a recoverable copy.


You can find more information in Apple's guides:


Many operations use the iPhone's empty storage space to move files around. If you run out of storage, then those operations may not be able to be completed and, ironically, that can mean that even deleting doesn't work. If you have less than 10% of your storage available, then things can get lost forever. This is also true if your iCloud storage space gets low.


You really can't fix anything until you get at least 10% of your storage free.

  • What is your storage in iCloud? At Settings>[name]>iCloud>Storage, mine says 166.6 GB of 200 GB used. What does yours say? 
  • What is your storage on this iPhone? At Settings>General>iPhone Storage, my phone says 50.5 GB of 128 GB used. What does yours say?