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iPad iCloud login failed

Today my iPad displayed an instruction to enter my account password. I tried, but my Apple ID failed. Why? My other devices are operating normally.

7 replies

Presumably your iPad needs to be activated - and is prompting for your Apple Account (formerly known as your AppleID) password. This situation can occur for many reasons.


Start here >>> If you can't activate your iPhone or iPad (Wi-Fi + Cellular) - Apple Support


If you are experiencing difficulties with (re)activation of your iPad, you may have more success if you connect your iPad to a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS). Once connected to your computer, your iPad will be detected - and you should be able to activate using iTunes.


  1. Make sure that you have the latest version of macOS or the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. With the cable that came with your iPad, connect your iPad to your computer. Locate your device on your computer.
  4. Wait while your computer detects and activates your iPad:
  • If you see an alert that shows "Set up as New" or "Restore from Backup", it means your iPad is activated.
  • If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device", use recovery mode to restore your iPhone.



Use of a PC or Mac may be unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



A restart of your WiFi Router may also be helpful.


To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Support link at top-right or bottom-left of this page - or using this link:

Official Apple Support

You have a 15 year old iPad which is out of support. iPads must be capable of running iOS 12 or later to connect to iCloud. Your iPad is only capable of being updated to iOS 9.3.5 (13G36).


So essentially you now have a brick that looks like an iPad.

I’m afraid no one here can answer your question, as it isn’t a common problem. Can you log in to https://appleid.apple.com using your email address and password? If not, your Apple ID password has been changed by someone (or you, and you forgot).


If you can then apparently your iPad was last logged in to a different Apple ID.

iPads have been in continuous production for over 16 years, and older models and OS versions will not have the same issues as newer ones. Please tell use at minimum the model. If you cannot start the tablet, flip it over and look at the fine print for a model number starting with "A." Example from an old iPad 2:



This matter is important to your situation because Apple's changes to the minimum system requirements for iCloud services seem to have made iPads not capable of running iPadOS 12 or higher impossible to active and even log in.


Please help us better help you by adding some details.


Thanks!

Sorry, I saw the image posted by Allen Jones and thought it was your iPad.


One possibility I can think of is that the iPad was logged in to a different Apple ID, AND that Activation Lock is enabled on it. If that is the case you can ask Apple to remove Activation Lock, but they are strict about that and require the receipt showing that you purchased the iPad directly from Apple or an Apple authorized reseller.


Here are the instructions for that process: Start an Activation Lock Support Request


Another is that the Wi-Fi function of the iPad is not working, and you can’t log in to fix it.

it's a 9th-gen running iPadOS 27. I used my MBP to do a reset/restore.

Here's the situation: My MBP, my iPhone, watch are all logged in with no issues. The iPad functions as normally, but is no longer connecting to iCloud/Apple Account.


My current password does not work (on iPad MK665LL/A), and the notification tells me to check my cellular/wifi connection.


I tried to erase the iPad, but am prompted to enter the password.