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Punky165
User level: Level 1 (36 points)

iPhone 18 Pro - Facetime randomly hangs up

I got the new iPhone 18 pro a couple weeks ago now and I had the iPhone 15 pro previously with no FaceTime issues. Ever since taking the iPhone 18 out of the box it randomly drops Facetime calls. I have no VPN, wifi connection and full 5G service. It happens randomly, sometimes while I am trying to open another app or use the phone for another task while on Facetime and sometimes while I am not even touching the phone. I do not get any “call failed” screen or “bad connection” it simply just quietly hangs up. I am beyond frustrated. I got the new phone only because my iPhone 15 Pro was always overheating from just simply getting too hot from mundane tasks and somehow this iPhone 18 pro is also plagued with problems! Did anyone find a solution for this?

Posted on Oct 18, 2026 4:06 PM

3 replies

razmee209
User level: Level 10 (205,348 points)

Oct 19, 2026 4:57 PM in response to Punky165

Punky165 wrote:
I got the new iPhone 18 pro a couple weeks ago now and I had the iPhone 15 pro previously with no FaceTime issues. Ever since taking the iPhone 18 out of the box it randomly drops Facetime calls. I have no VPN, wifi connection and full 5G service. It happens randomly, sometimes while I am trying to open another app or use the phone for another task while on Facetime and sometimes while I am not even touching the phone. I do not get any “call failed” screen or “bad connection” it simply just quietly hangs up. I am beyond frustrated. I got the new phone only because my iPhone 15 Pro was always overheating from just simply getting too hot from mundane tasks and somehow this iPhone 18 pro is also plagued with problems! Did anyone find a solution for this?

If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

Punky165 Author
User level: Level 1 (36 points)

Oct 19, 2026 6:04 PM in response to razmee209

I appreciate the response. Unfortunately this doesn’t help with the call randomly hanging up.

Terxy
User level: Level 1 (8 points)

Nov 7, 2026 10:50 AM in response to Punky165

keeps happening to me aswell i just got this phone

Originally posted at discussions.apple.com/thread/256378608