Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
Jacky—1
User level: Level 1 (4 points)

Stuck: FaceID does not work and I forgot my password

I have an issue with my old iPhone XS True Depth camera and forgot my password for my Apple Account. Because of that I can’t make a new one. FaceID does not work and I cannot turn off Stolen Device Protection. What to do if I want to set up a new iPhone in a few months? Yesterday I installed IOS 18.7.10

That did not help.

Posted on Oct 18, 2026 3:52 PM

2 replies

Jacky—1 Author
User level: Level 1 (4 points)

Oct 18, 2026 4:31 PM in response to sberman

Thank you. Unfortunately I can’t even enter my iCloud to upgrade because of FaceID

And somehow I choose ‘always’ for my Stolen Device Protection..thought that was the savest thing to do.

Originally posted at discussions.apple.com/thread/256378585