User level: Level 1 (4 points)I can’t answer back to my health provider. This is very recent it happened moth my last update. I am using an iPhone 15 and all messages that seem to be coming from my health provider I cannot answer them!! I tried everything that I have seen online but nothing worked??? What is happening?
Posted on Oct 18, 2026 1:12 PM
User level: Level 10 (233,174 points)Oct 18, 2026 1:33 PM in response to OsmanHabbal
It's impossible for us to guess what "I tried everything I have seen online" could possibly include. But SMS is controlled by your carrier, not Apple. So the first thing I would do is Open Settings > Apps > Messages > and make sure RCS Messaging and MMS Messaging are both turned on. Then I'd Force Restart my iPhone --> Force restart iPhone - Apple Support
If that doesn't work, then you need to contact your carrier as they are responsible for SMS/MMS/RCS messages.
User level: Level 10 (107,674 points)Oct 18, 2026 3:03 PM in response to OsmanHabbal
Are they expecting a reply? Some of mine are receive only, and some allow limited answers eg Yes or Cancel.
At the very least turn on "Resend as Text Message" in Settings, Apps, Messaged.
Originally posted at discussions.apple.com/thread/256378555