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magntpat
User level: Level 1 (4 points)

AT&T Fiber: all Apple services fail on Wi-Fi (iMessage, iCloud, App Store); works on cellular

Since about 2 PM ET on Oct 17, every Apple device in my home (iPhones, iPad, MacBook) can’t reach Apple services over my AT&T Fiber connection. iMessage won’t send, the App Store and iCloud won’t load, and iPhones/iPad show orange “No Internet Connection” under the Wi-Fi network name. Everything else (YouTube, Google, other websites) works normally.


What I’ve tested:


Fails with a MacBook wired directly into the AT&T gateway (BGW320-505), with no other router involved

Works instantly on cellular with the same devices

Connections to Apple’s servers (17.x.x.x, e.g. captive.apple.com and courier.push.apple.com:5223) time out, while DNS resolves them correctly

A traceroute to Apple gets into AT&T’s network and stops there

Full gateway reboot, a factory reset by AT&T, changing DNS to Google, turning off AT&T ActiveArmor, and turning off iCloud Private Relay: none helped


An AT&T chat agent told me they’re seeing multiple customers with the same issue, then said it’s likely an Apple problem and to contact Apple. Since everything works on cellular, I believe this is AT&T’s routing to Apple.


Is anyone else on AT&T Fiber seeing this? If so, please share your general location and when it started. It may help get this escalated.

Posted on Oct 18, 2026 11:50 AM

3 replies

magntpat Author
User level: Level 1 (4 points)

Oct 18, 2026 3:49 PM in response to VikingOSX

Thanks for confirming it’s on AT&T’s side. On the bridge mode question: the gateway is still in router mode (it hands out local addresses and broadcasts its own Wi-Fi, and my eero mesh connects through it). All non Apple sites work normally, and the Apple failure started about 24 hours before ATT reset the gateway, so I don’t think a configuration change is it. I’ve filed FCC complaint to get it escalated. If anyone else on AT&T Fiber sees this, please reply. More reports will help!

VikingOSX
User level: Level 10 (131,878 points)

Oct 18, 2026 3:44 PM in response to magntpat

Multiple AT&T customers stated to be having the same connectivity problem is not an Apple problem, it is an AT&T problem, despite what AT&T has stated.


Also, how that AT&T gateway might have been set to Gateway (bridge mode) only from Gateway/Router mode. That would require you to have your own router wired into the Gateway (as I do) and configured appropriately. If in Bridge mode, it is not providing a wireless SSID for your local connectivity.

MrHoffman
User level: Level 10 (169,253 points)

Oct 18, 2026 4:29 PM in response to magntpat

magntpat wrote:
Thanks for confirming it’s on AT&T’s side. On the bridge mode question: the gateway is still in router mode (it hands out local addresses and broadcasts its own Wi-Fi, and my eero mesh connects through it).


That network configuration seems suspect.


I'd expect the ISP router to be in bridge mode, or removed entirely, and the eero acting as NAT / firewall / gateway / router functions.


Otherwise... Maybe eero has a mode where it can work behind a router?

Originally posted at discussions.apple.com/thread/256378522