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problem to open ADOBE CREATIVE CLOUD

I downloaded adobe creative cloud but unfortunately it didn't open. I tried to dismiss it and re-downloaded but without result. My MacBook is M5 PRO bought on June .I went to someone to resolve but they were unable to do it. Someone told me that my laptop is too advanced and maybe adobe creative cloud doesn't work . The suggest to me to contact Adobe to ask for an help... what do you think about it ? many thanks

2 replies

Adobe Creative Cloud is compatible with macOS Sonoma (14), Sequoia (15), Tahoe (26) and Golden Gate (27).

See Adobe apps compatibility with macOS


As a DIY first step, remove the Creative Cloud app (and any other CC apps you may have downloaded/installed). Then empty the Trash, shut down & restart your Mac. Make sure you log into an admin account on your Mac (if you have only 1 user account it's an admin account.) Then make another attempt to download & install Creative Cloud. (FYI, at some point you will have to log into your Adobe account.)


If you encounter further difficulty installing Creative Cloud and/or individual CC apps, contact Adobe at 1-800-585-0774; officially that's a sales number but they can guide you to support.

broncio wrote:
I downloaded adobe creative cloud but unfortunately it didn't open. I tried to dismiss it and re-downloaded but without result. My MacBook is M5 PRO bought on June .I went to someone to resolve but they were unable to do it. Someone told me that my laptop is too advanced and maybe adobe creative cloud doesn't work . The suggest to me to contact Adobe to ask for an help... what do you think about it ? many thanks

Adobe product an Adobe issue.

Heed the suggestion given and look at Adobe website or contact their support.