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g.vinne.d
User level: Level 1 (4 points)

Apple One Premier offer with new iPhone 18Pro issue

My wife and I each bought a new iPhones 18Pro last week from the Apple Store Vancouver. We were both offered and accepted the 3 month offer of Apple One Premier. I received my offer immediately and it is recorded on my receipt however my wife did not receive her offer nor is it recorded on her receipt. She has her own Apple account and paid for the new phone with her credit card. Is there a reason for this and how do we rectify it?

Posted on Oct 18, 2026 10:12 AM

4 replies

lobsterghost1
User level: Level 10 (233,174 points)

Oct 18, 2026 10:21 AM in response to g.vinne.d

Is your wife by chance a current/recent or previous user of AppleOne? The offer would be offered to people who have not had the service previously. If she wasn't, she should contact Apple directly for help as this is a user to user only forum. Apple Canada can be called at: 800-MY-APPLE

Servant of Cats
User level: Level 9 (55,707 points)

Oct 18, 2026 10:58 AM in response to g.vinne.d

Note that you can share an Apple One Premier subscription with up to five people.


Would that extend to a free trial – and if so, could sharing your free trial with your wife effectively give her a "free trial" of the services, even if she is not eligible for a separate free trial of her own? That sounds like enough of a possible "corner case" that you might want to ask Apple about it.


Note that one of the footnotes on the Apple One page says "Only one offer per Apple Account and only one offer per family if you’re part of a Family Sharing group, regardless of the number of devices you or your family purchase." So if you and your wife are part of a Family Sharing group (which is what might let you share your subscription), that might explain why she was not offered a separate free trial of her own.

Allan Jones
User level: Level 10 (85,896 points)

Oct 18, 2026 10:23 AM in response to g.vinne.d

Welcome!


We are not Apple but other end users here for tech assists, so can offer very limited help with Apple's sales and marketing initiatives or any mistakes in sales processing. We cannot access Apple sales records. You really need to work through Apple and they do not participate in these user-to-user forums.


I suspect it’s best to start with the Vancouver store where you made the purchases rather than call Apple Support.

Jeff Donald
User level: Level 9 (64,078 points)

Oct 18, 2026 12:23 PM in response to g.vinne.d

Apple makes targeted offers all the time that are only valid for the user that receives the offer. This is nothing new and multiple merchants issue targeted offers. I’ve received them from Apple, Sam’s Club, Costco, multiple banks, Publix’s and many other merchants.


The merchants use complex algorithms to match data they have in their records or data they may have purchased from data brokers.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

Originally posted at discussions.apple.com/thread/256378473