account access media and purchases

If your device displays the same information as shown in the screenshot below, check whether you are using different Apple Accounts for different Apple services. (See the pioc below)

For the best experience, sign in to all Apple services using the same Apple Account, including iCloud, Media & Purchases, Apple Music, and other Apple services, wherever applicable.

If you are using multiple Apple Accounts, sign out of the relevant services and sign in again using the same Apple Account. Before signing out, ensure that you know which account is associated with your purchases and subscriptions, and understand the implications of signing out.

Important: If you are already using the same Apple Account for all services and still see this discrepancy, signing out and signing back in may not resolve the issue. In that case, contact Apple Support to investigate the Account Access display.

Remove...(Probably you did this)

Here are the steps on what you took to remove a device from Media & Purchases on your iPhone:

1. Open the Settings app on your iPhone.
2. Tap on your name at the top of the screen.
3. Tap on Media & Purchases.
4. Tap on View Account.
5. You may be asked to sign in with your Apple ID.
6. Scroll down and tap on Remove This Device.

See the pic below (For Removal) which is self-explanatory

The action of removal will affect ---> "This device may be used with Automatic Downloads and can also download previously purchased apps and content."

Add the device...

Sign Out from Media & Purchase and Sign back in that's it. See the pic below which is self-explanatory

Probably you are using Multiple IDs for multiple servcies.

Use the same Apple ID every time you sign-in to use all Apple services like the App Store, iCloud, iMessage and FaceTime.

Where can I use my Apple ID?

You can sign in to all Apple services with a single Apple ID and password.

Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. It contains the email address and password you use to sign in, plus all of the contacts, payment, and security details you use for all Apple services.

Here are some of the most common services that you can access to your Apple ID:

• App Store & Apple Arcade
• Apple Books
• Apple Music & Music Purchases
• Apple News
• Apple Online Store
• Apple Pay, Apple Card and Apple Cash 
• Apple Podcasts
• Apple Retail Services and Programs (Concierge, Joint Venture, Workshops and Youth Programs)
• Apple Store App
• Apple Support Communities
• AppleTV, Apple TV +, and Apple TV channels
• FaceTime
• ShareFamilies
• Find My
• Game Center
• iCloud
• iMessage
• iTunes
• Sign in to Apple

To manage your Apple ID account to your information, go Apple ID accounts page .

This list is provided for informational purposes only and is subject to change without notice. It is not intended to include all features or services that use Apple ID. Visit for more information  Apple ID support page

FaceTime is not available in all countries or regions. 

Apple media services and features may vary by country or region. Find out more about the offers in your country or region . 

To improve my understanding of the phenomenon, it would be highly beneficial if you could share a full screenshot (Do not crop it). Visual representations carry a greater impact than written descriptions.

Please remember that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.

With the limited information that you have provided, It is hard to even guess the problems faced by you. 

You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...

Please re-post with detail so that someone else can help.

This is what I see on my iPhone 13 Pro iOS 27.01.