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marcweiss
User level: Level 1 (0 points)

Phone freezing after updating to IOS 27.0.01

issue with iOS 27.0.01


on October 11, 2026 I updated to this version. Since that happened, I cannot search for my contacts whenever I put anything in a search it just freezes up when I open up my contact favorites it takes about 30 seconds to a minute for them to populate, I cannot find anybody. The only way I could find contact is if I go into text messages and if I ever texted them, I can search messages to find my contacts in order to make a phone call then if I wanna add a person to the call and merge the calls, I cannot search to find the person everything is freezing up and my battery. Is Waring down quicker than before. Can someone please help

Posted on Oct 18, 2026 7:52 AM

3 replies

Lawrence Finch
User level: Level 10 (244,490 points)

Oct 18, 2026 7:57 AM in response to marcweiss

Have you tried a forced restart:


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (this might take longer than 10 seconds), and DO NOT SLIDE TO POWER OFF.


The operative word here is QUICKLY for the first two buttons, then a long hold for the SIDE button; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


Another possibility:


Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. Updates sometimes "break" VPN, and it needs to be removed. If that fixes it, you can try reinstalling VPN, but probably shouldn't.



LD150
User level: Level 10 (107,674 points)

Oct 18, 2026 8:02 AM in response to marcweiss

This has been reported here, if you have more than one source for contacts, eg iCloud and Google, then search only within each group of contacts, eg iCloud contacts, not All Contacts.

Then report it to Apple https://apple.com/feedback


JY444
User level: Level 1 (32 points)

Oct 24, 2026 7:55 AM in response to marcweiss

Thank you for sharing. After updating to iOS 27 on my Macbook Air M5, the contacts freeze immediately and I have to force quit. I have tried all the fixes in the forums, and worked with a few different Apple reps on the phone, the problem remains. Thanks to your post, I will not be updating my iPhone.

Originally posted at discussions.apple.com/thread/256378392