MacBook keyboard not working

MacBook Pro 13-inch Keyboard Not Working (macOS 15.8)

If your MacBook Pro keyboard has stopped working, do not t worry — there are a few things you can try before arranging a repair. 

Follow these steps in order to help identify whether the problem is caused by a setting, software, or hardware.

Restart Your MacBook

If possible, save your work, then click Apple menu  >> Restart. If the keyboard is not responding, use your trackpad or mouse.

If your Mac is completely frozen, press and hold the power button or Touch ID button until it shuts down. Wait a few seconds, then turn it back on. Be aware that unsaved work may be lost.

Check Your Keyboard Settings

Some accessibility settings can interfere with normal typing.

• Open System Settings >> Accessibility >> Keyboard and make sure Slow Keys is turned off.
• Go to System Settings >> Accessibility >> Pointer Control and check that Mouse Keys is turned off.
• Under System Settings >→ Keyboard, check that the correct keyboard layout is selected.

Apple's guide: If your Mac doesn't respond to key presses

Try an External Keyboard

Connect a USB keyboard or pair a Bluetooth keyboard.

• If the external keyboard works, the problem may be limited to the built-in keyboard.
• If neither keyboard works, the issue may be related to macOS or another system problem.

This simple test can help narrow down the cause.

Disconnect Accessories

Unplug USB hubs, docks, external drives, and other accessories, then restart your Mac and test the keyboard again. If it starts working, reconnect your devices one at a time to identify whether an accessory is causing the issue.

Check for macOS Updates

Using your trackpad or an external keyboard, go to System Settings >> General >> Software Update and install any compatible updates available for your Mac.

Apple's guide: How to update macOS

Test the Keyboard in Safe Mode

Safe Mode can help determine whether software running at startup is causing the problem.

First, check your processor under Apple menu  → About This Mac.

If your Mac has an Intel processor:

1. Shut down your Mac.
2. Turn it on and immediately hold Shift.
3. Release Shift at the login screen and sign in.

If your Mac has Apple silicon:

1. Shut down your Mac.
2. Press and hold the power button until startup options appear.
3. Select your startup disk, hold Shift, then click Continue in Safe Mode.

Test the keyboard once your Mac starts. If it works in Safe Mode but not during normal startup, startup software may be contributing to the problem.

Check for Physical or Liquid Damage

If the keyboard stopped working after a spill or impact, shut down your Mac and disconnect the power adapter if safe to do so. Avoid applying heat or attempting to dismantle the keyboard. Arrange professional service, particularly if liquid may have entered the Mac.

8. Contact Apple Support if the Problem Continues

If the built-in keyboard still doesn't work, it may need professional diagnosis.

• Run Apple Diagnostics

• Contact Apple Support

• Find an Apple Authorized Service Provider

In the meantime, an external keyboard may let you continue using your Mac.