Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

iPhone 18 Pro syncing incorrect music artwork

My iPhone is syncing the wrong music artwork to my songs.


Here's what I've done so far:

  • deleted the Music app from my iPhone, restarting, and re-installing Music and syncing the songs
  • Restarted iTunes on my computer
  • Restarted my computer
  • Updated my iPhone to iOS 27.0.1


So far, it is still syncing the wrong music artwork to my songs on my iPhone


I have an iPhone 18 Pro.


3 replies

I have exhausted every possibility I can think of, including what has been posted in these discussions, YouTube channels, and general Internet searches for anyone that might have a clue. After transferring all of my data and music from my iPhone 14 Pro Max to a new iPhone 18 Pro Max, all my music was intact, including the artwork associated with each album and song. I have approximately 45,000 songs, predominantly music that I own on original CD and record albums along with purchases from Apple Music. On the day of my transfer (11/7/2036), I had purchased another six CDs that I had ripped and transferred into iTunes on Windows 11, the same exact process I have been using for years with my iPhones. I had no issues with the syncing in general and it added the updated music files quickly and efficiently. But when I opened Apple Music on the new iphone after the sync, each and every album image artwork is completely mixed and unassociated, though it still appears in iTunes (latest version from the Apple link 12.13.12.3) perfectly. My thought is that this is a distinct issue with the latest iOS or Apple Music app, or both. Can Apple give some time to investigating and instituting a solution for those of us who are dedicated to their products?

I have also tried all those steps, and throw in a reboot of the phone when it was without an installed Apple Music App. All the artwork is fine on my Macbook, but every single track (and there are thousands of them) has the wrong artwork on my new 18 Pro (and all was fine on my previous 17 Pro). Help!

I am having the same issue on my 18 pro. aArtwork was 100% correct on iTunes. Saturday I installed the Apple Music app and Apple Devices. It is still syncing incorrect cover art. I was in the phone with Apple support yesterday for 2 hours with no immediate fix. I did transmit logs from both my phone and PC.