iPhone Merging and Scrambling Separate SMS Messages – Possible Operator-Side Solution?
Hello,
We are investigating an issue where two separate SMS messages sent to iPhone users appear merged, with their content mixed or displayed incorrectly.
From a telecom operator’s perspective, we would like to understand whether this could be related to SMS encoding, segmentation, concatenation, or iOS message processing.
Are there any recommended network-side configurations or SMS formatting changes that could prevent this issue without requiring customers to change their device settings or perform troubleshooting?
Any technical guidance or references to similar cases would be appreciated.
Thank you.