Repeated in-app purchase reviews and payment issues on my Apple Account

The people on these boards are mostly other customers; unless the problem is specific to the payment method you have on file(try another one), none of them will know the answers or be able to check your account. Contact Apple Support.

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A "Your purchase could not be completed" message may be related to a payment problem.

Use the article Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. Use the article Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article: If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods.

Apple Support video with similar information: “What to do if you can’t make a purchase on your iPhone” https://www.youtube.com/watch?v=aKHOJFWOJHk

For information about updating payment methods on various platforms (iPhone, Mac, etc.), click here --> If you need to change or update your Apple Account payment method - Apple Support

I also note that you posted about this in Russian in another thread. If your account is set to Russia the issue may be related to what is outlined in this support article --> About billing for Apple subscriptions and digital purchases in Russia - Apple Support

If you need to contact Apple about this:

This support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.

- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044

Welcome and thank you for reaching out. 🤗

The ability to make an in-app purchase requires a functioning payment method.

A payment method is often required to verify your identity, prevent fraud and ensure a streamlined process if you decide to make in-app purchases or purchase paid apps later.

It also helps companies manage age restrictions and regional content availability.

Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.

If it still fails, contact Apple Support directly.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Hello~ We are your fellow forum members forum members and not Apple. We have no idea why this is happening. When you contact Apple …ask them.

~Katana-San~