Missing refund for cancelled iPhone order

Go to this page Returns & Refunds - Shopping Help - Apple then scroll down to “Refunds” where it says:

"Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account."

Note that others may point you to this support article = Request a refund for apps or content that you bought from Apple - Apple Support but it is talking about refunds for apps or media from those stores, not the Apple Store for hardware.

hazan16 wrote:

Could you please check why the order was cancelled and tell me when I will get the money back? If the payment is only on hold, please let me know when the hold will be released.

This is a user-to-user forum. Apple is largely not here, except to moderate it, and nobody who has the ability to do what you are asking for will be responding to your post.

Are you sure that Apple actually charged your card – as opposed to placing a hold on some of the money or credit line in it? In the U.S., anyway, I believe that Apple only charges your card when your oder is shipped.

Payment, Financing, Refunds and VAT - Shopping Help - Apple

"Apple receives authorization to charge your account prior to shipping your item(s). However, your card will only be charged after your order has shipped."