I can't sign in to Apple Music on my PC. There was an Error Connecting to the Apple Account server

This is what I did to fix my problem. First, I repaired and reset the app. Second, I signed out of my router re-started my laptop using my personal hotspot. Third, I signed back into the app and it worked. Then I signed back into my router and my connection held. I hope this can help someone.

I was able to sign in my connecting to my hotspot 2 times wired and wireless anlong with my etherenet as well, I kept disabling and reenabling until it let my sign in go through Just connecting to the hotspot wasn't enough I had to keep fiddeling with it to work.

[Edited by Moderator]

Title: iTunes for Windows Cannot Connect to Apple Account or Authorize My PC — Looks to Be a Known Issue

I'm posting to find out whether other Windows users are experiencing the same issue and, more importantly, whether Apple or Microsoft has acknowledged it and is working on a fix.

I have purchased music through iTunes over the years and want to continue accessing and listening to my music on my Windows laptop. However, I am currently unable to reliably connect to my Apple Account through iTunes and/or authorize my computer to play my purchased music.

What I'm experiencing over last several days:

• iTunes is having trouble connecting to my Apple Account or completing computer authorization.
• I can successfully sign in to my Apple Account through a web browser at account.apple.com.
• I am using my phone's personal hotspot for internet access, and other websites load normally.
• I have rebooted my computer and tried multiple troubleshooting steps, but the issue persists.

These results suggest that my general internet connection and Apple Account credentials are working, although I cannot determine whether the problem is with iTunes, an Apple service, Windows, or an interaction between them.

I have seen reports from other users describing similar iTunes sign-in and authorization problems. I would appreciate confirmation from Apple or Microsoft if this is a known issue.

My questions are:

1. Has Apple or Microsoft acknowledged a current issue affecting iTunes for Windows sign-in, connectivity, or computer authorization?
2. Is a fix being developed or has one already been released? If so, where can I find the official announcement or release notes?
3. Are other Windows users experiencing the same problem despite being able to sign in to their Apple Accounts through a browser?

I have already spent considerable time troubleshooting and would prefer not to repeat generic steps that do not address the underlying problem.

I would appreciate a response from an Apple or Microsoft support representative, or a link to an official status update confirming what is happening.

Thank you.

theres something really wrong here. You shouldnt a

have to go through all that jst to sign and who knws how long that will work. I think microsft has screwed this up this all started after one of their infamous updates.

This is how to fix the issue Apple music app issue (Google AI support)

Subject:

Apple Music App on Windows 11 - "Verification Failed: Error connecting to Apple Account server" during PC authorization

Description of the Issue:

I am experiencing a persistent login issue with the Apple Music App on Windows 11. When I try to authorize my computer, a window pops up showing my Apple Account email address. However, the moment I click the "Continue" button, the app instantly triggers a "Verification Failed. There was an error connecting to the Apple Account server" error message.

This issue keeps recurring and has completely broken the app's functionality on my PC.

My Environment:

• OS: Windows 11 (Recently updated via Windows Update)
• App Version: Latest version downloaded from the Microsoft Store
• Affected Account: ***@gmail.com

Troubleshooting Steps Implemented (All Failed):

1. Fully uninstalled and reinstalled the Apple Music app from the Microsoft Store multiple times (it temporarily works for 1–2 days and then breaks again).
2. Cleared app cache and reset/repaired the app via Windows 11 App Settings.
3. Flushed DNS and reset Winsock using the Windows Command Prompt (ipconfig /flushdns & netsh winsock reset).
4. Force-synchronized the Windows system date and time to ensure exact accuracy with time servers.
5. Attempted to delete local app data/cache folders, but the authentication error still immediately triggers upon hitting "Continue".
6. Switched networks to isolate the router, but the issue persists.

(Note: Apple Music works perfectly fine on my iPhone and via the web browser version at apple.com on the same network, indicating this is specifically an app/OS credential authentication conflict on Windows 11, likely related to recent Windows updates and WebView2 infrastructure).

Requested Action:

This seems to be a widespread security certificate or server-handshake bug between the Windows 11 WebView2 login prompt and Apple's authentication servers. Please escalate this ticket directly to your senior technical team or software engineering department to issue an app compatibility patch.

[Edited by Moderator]

Good info I’m having same issue I didn’t try everything you solid cause I didn’t wast to screw something else up but I tried a lot. I agree with you that windows is the problem. Works fine on my iPhone as well. They have really screwed this up and caused users to spend countless hours in vain

Exactly the same problem with me. 15 hours of troubleshooting to no joy

Same. I have used two separate PCs and used my phone mobile data on one of them and still get the same problem.

I'm having the same issue, also with the Apple TV app. I just signed into the Music App on the web and my info worked there.

also it said my connection with iCloud, iTunes are expired, Google said there have a lot of people have the same issue, but doesn't look like Apple will fix it.

I’m having the same problem keep getting error message about not connecting to server. Very frustrating

good luck hw=earinf from them ive talked to both of them who were useless

It’s started working today, iTunes and Apple Music I was able to log in first go.

Apple and Microsoft must have spoken!!

fingers crossed

I tried but not work, they changed the reason" your account disabled" net reset, after I reset still same cycle.