iPhone Duo Preorder Cancelled

I do see a possible cause in what you said.

ryanrayban wrote:

I already had an order number sent [t]o me via email showing me my billing info and the trade-in details and apple gift card (I have an iphone 17pm and 16pm to trade-in) applied to my order.

You cannot trade both an iPhone 17 Pro Max and an iPhone 16 Pro Max on one iPhone order. Apple accepts no more than one trade-in device per order.

You also mentioned an Apple Guft Card. It’s not at all clear how that relates to the order. An acceptable way would be if you already sent your iPhone 17 Pro Max and/or iPhone 16 Pro Max to Apple’s trade-in partner, had it/them accepted and inspected, received and redeemed your Apple Gift Card for the trade, and that way that value would have been applied to your iPhone Duo purchase.

This is certainly atypical.

Did the addresses “align” ?

i.e. Shipping Address = Credit Card Billing Address ?

Hello ryanrayban,

Another option for you if you are close to an Apple Store you might be able to get your hands on the Apple Duo by buying it in the store on the day of release. The stores are supposed to have a limited supply on hand, so you’d best get there early on release day to have a chance and bring your trade-in iPhones too.

Best of luck.

I just had the same thing happen to me yesterday. My order was placed on Oct 16th. I had a ship date of Nov 9th at the latest. Nov 4th I got an email from Apple saying my order was cancelled. I called Apple and they blamed my carrier for the cancellation. I called my carrier which is AT&T and they said the cancellation came from Apple. The lady I spoke with conference-called Apple and the tech that we spoke to couldn’t give me an answer to why my order was canceled. He said there were no notes in my account that would explain why the cancellation occurred. Apple took zero accountability in the issue they caused, now I’m stuck hunting for a in store purchase or waiting three months.

ryanrayban wrote:

So I preordered Duo yesterday at 8am EST and it was on processing status and noted that it was going to be delivered on Oct 23rd. Later in the afternoon I checked on the status in the AppleStore app and found out it was cancelled. I did not cancel it or do anything. I spoke with 3 specialists and they were telling my it may have been the authorization when processing my apple card. I called Sach’s and they said they dont see anything wrong with ny card. I already had an order number sent yo me via email showing me my billing info and the trade-in details and apple gift card (I have an iphone 17pm and 16pm to trade-in) applied to my order. Now I have to reorder and delivery has been delayed up to Jan 29th of next year. This is so disappointing. Apple cant even resolve this by giving me my spot. I mean the reason why I preordered on the dot at 8am is so I could get it next week and now because of a “glitch” my preorder was cancelled just like that. Im so annoyed.

The disappointment is understandable. Sorry we can't do anything to help you, but I hope you understand this is a user to user only forum, NOT Apple Support. We can sympathize, but we can't do anything other than that.

Yes everything was good. The specialists verified all my details were aligned. Thats why Im so annoyed. I dont even know what went wrong. They kept saying it was an authorization error but I dont have problems with my apple card. CC department confirmed that. I even bought my mac online using the same card and everything was good. Aaarrggghh

No I traded in one 17pm and the 16pm was a giftcard

This is my plan. Thanks for reinforcing :)

Thats ok I just needed to vent. I was so excited for next week and now it has died down. I dont think Id be excited getting it on Jan 29th. Its just blah. 🫤

Check out this article.

Apple Retail Staff Told to Warn Against iPhone Duo Walk-In Purchases - MacRumors

I hope you are able to find an answer …

… but I suspect that you never will. 😕

I also suspect that it was done entirely by the various computer systems, w/o any human involvement.