User level: Level 1 (0 points)I can't install the Epson printer driver software compatible with Golden Gate 27.0.1. I was told to do this by an Apple advisor after my iMac updated to 27.0.1 and then would not print unless I reset the printed in Settings for every item printed.
Posted on Oct 17, 2026 12:17 PM
User level: Level 9 (72,871 points)Oct 17, 2026 2:18 PM in response to JaneS800
Based on user reports, macOS 27 Golden Gate has ‘broken’ printer drivers from several manufacturers.
Without knowing your printer model, we cannot say if it supports AirPrint, which is the easiest way to connect to a printer and does not require drivers from the manufacturer, only an AirPrint-capable printer.
If your printer worked on a prior major version of macOS (Tahoe, Sequoia, etc.) but not on Golden Gate, try the following...
Rosetta 2 (the macOS engine for running Intel apps on Apple Silicon) is needed for some old printer drivers. Even if it was installed on your Mac previously, the upgrade to macOS 27 Golden Gate removed it for some users (me, included). If Rosetta 2 is not installed and you launch an Intel app, you’ll be prompted to install it. That is what happened here, when I launched an app that I had used frequently on Tahoe then launched for the first time after upgrading to Golden Gate.
That prompt does not happen with a printer driver. Accordingly, it may help to install Rosetta 2 using Terminal. Apple provides instructions for that HERE. Note that if this enables your old printer drivers to work, you’ve only put off the inevitable. As the dialog box above indicates, macOS 27 is the last version that will support Intel-only apps (and printer drivers). If you upgrade to macOS 28, you will need to find another solution – either a new printer (get one that supports AirPrint), or for example setting up a Raspberry Pi as a print server (not too hard and plenty of tutorials, but the cost will be similar to an inexpensive printer).
If that does not help, then the first step is to reset your printing system. Note that doing so will remove all your printers and you will need to re-add them, but that is Apple’s suggested method to solve printing problems.
Steps to Reset the Printing System
If your printer supports AirPrint, then the next step is to re-add your AirPrint capable printer. Follow Apple’s instructions for that:
Print wirelessly from your Mac to your printer - Apple Support
If your printer does not support AirPrint, check the manufacturer’s website, and if there are no updated drivers, then you may be able to set up your printer on macOS using a generic driver.
Steps to Connect and Print
If that does not work, you could consider connecting the printer to an always-on host computer (like a Mac, Windows PC, or Raspberry Pi) running third-party print server software such as HandyPrint, Onyx, or a CUPS-based solution to share the printer via AirPrint.
User level: Level 10 (123,805 points)Oct 18, 2026 2:40 AM in response to JaneS800
Re: Epson printer driver installation problems following the macOS 27.0.1 update
Due to the limited technical details provided, particularly the exact model of your Epson printer, it is difficult to offer precise and reliable information about driver compatibility or the most appropriate solution.
However, the symptoms you describe suggest that the issue may be related to printer software compatibility, the macOS printing system, or the way your Epson printer is configured following the recent update.
You mentioned that, since updating your 24-inch iMac to macOS 27.0.1, the printer will not print normally unless you reset the printer in System Settings for every print job. An Apple advisor subsequently recommended installing the Epson printer driver, but you have been unable to install the software compatible with your updated operating system.
There are several steps worth considering before attempting further installations:
Confirm the exact Epson printer model and macOS compatibility
Epson provides different drivers and software packages for different printer models. A driver that worked with an earlier version of macOS may not be compatible with your current operating system. Visit the official Epson Support website and select your exact printer model to check for compatible drivers, software updates, and installation instructions.
If Epson has not yet released a driver for your particular printer and macOS version, repeatedly attempting to install an older driver may not resolve the problem.
Check whether a separate driver is actually required
Some Epson printers support Apple's built-in printing system, including AirPrint, and may not require a separate manufacturer driver. If your printer supports AirPrint, this may provide a useful alternative to installing an Epson-specific driver. However, the appropriate option depends on your printer model and its supported features.
Check the printer configuration in macOS
Open Apple menu >> System Settings >> Printers & Scanners and select your Epson printer. Check that the correct printer is selected and that the printer is not paused or showing an error.
If you repeatedly have to reset the printer before each print job, this is not normal operation. The underlying cause could involve a corrupted printer queue, a software compatibility issue, or a communication problem between the iMac and the printer. Repeatedly resetting the printer for individual documents should not be necessary once the issue has been resolved.
Consider removing and re-adding the printer
If the printer continues to malfunction, removing the printer from Printers & Scanners and adding it again may help rebuild its configuration. If the printer supports AirPrint, try selecting AirPrint when adding it back.
Before removing the existing printer, make a note of its current configuration, especially if you use special settings such as duplex printing, paper sizes, or particular print-quality options.
Avoid repeatedly resetting the entire printing system without further diagnosis
Resetting the printing system can remove existing printers, queues, and related settings. Although it can sometimes resolve persistent printing problems, it is best treated as a troubleshooting measure rather than a routine step before every print job. Since you have already been advised to reset the printer repeatedly, it would be preferable to identify the underlying cause instead of continuing with that workaround.
If the Epson driver still will not install
The exact installation error is important. For example, the solution may differ if the installer reports that the software is incompatible with this version of macOS, cannot be opened, is blocked by a security setting, or completes installation without making the printer work.
Because the problem began after a macOS update, it is also worth asking Epson Support to confirm whether a compatible driver is available for your specific printer and operating-system version. Apple Support can help investigate whether the macOS printing system is functioning correctly.
Conclusion
The fact that printing worked before the update and now requires repeated printer resets suggests that the problem deserves further investigation rather than simply installing drivers at random. The most reliable next step is to identify your exact Epson printer model, establish which printing method it supports, and determine why the driver installation is failing. This should help distinguish a driver compatibility problem from a printer configuration or macOS printing-system issue.
To provide more specific guidance, the two most useful details would be the exact Epson printer model (for example, Expression, EcoTank, or WorkForce, including its model number) and the exact error message you receive when trying to install the driver. I can then help identify the appropriate driver or alternative printing method for your iMac.
User level: Level 10 (99,154 points)Oct 17, 2026 2:13 PM in response to JaneS800
What model is your Epson Printer...?
If it supports AirPrint and is connected to your local Wi-Fi network, then you do not need any drives.
see > Reset the printing system on your Mac to solve a problem - Apple Support
User level: Level 10 (123,805 points)Oct 23, 2026 2:49 AM in response to K8Z_Other_Username
That is so frustrating, especially when your Epson EcoTank ET-4760 was working perfectly before the macOS 27.0.1 update!
The good news is that you probably don’t need to replace your printer or worry about all that ink you just bought.
Do you need a new driver?
Since you have been using AirPrint over Wi-Fi, you generally do not need a separate Epson printer driver just to print.
Scanning is a little different, though. It may rely on Apple’s Image Capture or Epson’s scanning software, which could be having compatibility issues with the new macOS update.
The error message, com.apple.imagecapture error 4294957394 (-9902), tells us that the scan failed, but it does not identify the exact cause.
Here is what I would try first
1. Try scanning with Apple’s Image Capture.
Open Finder >> Applications >> Image Capture.
Select your ET-4760 and try scanning a page. If it fails there, too, that helps narrow down the problem.
2. Restart everything.
Turn off the printer, restart your Mac, turn the printer back on, and make sure both devices are connected to the same Wi-Fi network.
3. Check Epson’s website.
Here’s the official Epson ET-4760 support page.
Check for updates to Epson Scan 2 and the scanner driver.
If Epson has not listed macOS 27 compatibility yet, the software may need an update.
What about Rosetta 2?
Rosetta 2 allows certain older Intel-based applications to run on your M3 MacBook Air. It might help if Epson’s scanning software depends on it, but it is not a guaranteed fix for this error.
I would hold off on installing it until we know which software is causing the problem.
Notation Our website ( Epson ) is currently undergoing maintenance to better serve your needs.
User level: Level 1 (12 points)Oct 23, 2026 1:42 AM in response to JaneS800
I also just installed Golden Gate 27.0.1 on my 13" MacBook Air with M3 chip. My Epson EcoTank 4760 printer/scanner/copier was working just fine until the update. Now I am not able to scan, which I have done often previously but now when I try I get the error message "The operation couldn't be completed." com.apple.imagecapture error 4294957394. -9902
I have always been using AirPrint via my WiFi connection, so does anyone know if I even need to update a driver?
Is this the same problem you (JaneS800) have been having? Also, this little window popped up...
But after researching about Rosetta, it seems there is a Rosetta 2 that is needed for a temporary fix? And when I went to Epson's driver update website, they had nothing for Golden Gate 27.0.1, only for the MacOS before 27.
Ugh! I just bought a full box of all the inks my Epson EcoTank uses, and I don't want to buy a new printer.
Anyone?
Originally posted at discussions.apple.com/thread/256378015