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Bopyeu
User level: Level 1 (4 points)

Request for Activation Lock Removal - IMEI: ***

Dear Apple Support Team,


...


I am writing to request assistance with removing an Activation Lock (Hidden iCloud) from my iPhone.



  • Device Model: IPHONE 12


  • Serial Number / IMEI: ***


  • Issue: I currently have the correct password for the iCloud account linked to this device, but due to a system glitch/ sync error, l am unable to sign out, update software, or erase the device properly.

I am the legitimate owner of this device and I have valid proof of purchase (invoice/ receipt) ready to provide upon request.


Please help me remove this account lock so I can use my device normally.


Thank you for your assistance.


Best regards

kien

***

***


[Edited by Moderator]

Posted on Oct 17, 2026 10:24 AM

2 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Oct 17, 2026 10:32 AM in response to Bopyeu

You are not speaking to Apple here as this is a Community site of other Apple users.


For Activation Lock removal, you will need to submit your information to the website below. Since Apple does not get involved in third party sales, we have seen where the only acceptable purchase receipt is that from Apple or Authorized Apple Seller. That purchase receipt must also include the IMEI/Serial number, like it does with an Apple or Authorized Apple Seller purchase. The device also cannot be in Lost Mode.

https://al-support.apple.com/#/al/agreement

Originally posted at discussions.apple.com/thread/256377953