User level: Level 1 (4 points)Hello! I can’t sign out of my iCloud account. My iPhone doesn’t accept my password and shows a verification error. The Apple website can’t find my account. Please help me fix this issue.
Posted on Oct 17, 2026 9:55 AM
User level: Level 10 (462,771 points)Oct 17, 2026 10:14 AM in response to Dani_Kucher
I believe that if Apple locks an account you get message saying that. They can delete accounts entirely but I think that is pretty rare. You should see some indication unless you have forgotten your account identifier email address or it has been changed to a different one without you knowing that.
Contact Apple about this:
This support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.
- Telephone numbers may only work when calling from the same country.
- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.
- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
Originally posted at discussions.apple.com/thread/256377932