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Pending charges prevent free app downloads after subscription cancellation

I canceled the Plug AI app subscription, but I had pending charges on the account before the cancellation that prevent me from downloading free apps. I would like to request the cancellation of these pending charges.

3 replies

You may have canceled too late. In that case you will have to pay what is owed and then try for a refund.


Click on this link to review the information in the support article about canceling subscriptions ➔ Cancel a subscription from Apple - Apple Support


Notes:

• “If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." Note that by using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., Bait and switch on Apple apps - Apple Community Exceptions apply in some countries ➔ About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Deleting an app does not cancel a subscription.

• Canceling a subscription does not automatically start a refund.

• This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page. You'll likely be told to let them go through and then request a refund.


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You can't cancel Pending charges as they have already been approved by double clicking the side button, followed by authentication with Face ID/Touch ID or Passcode.


All you can do is pay for them in order to use the App Store again for any other purpose.


In most cases all transactions in the App Store are final, but at times Apple may provide a compassionate refund, it should never be expected though. Since it is not possible to request a refund on a Pending charge, that can only be attempted after they have been paid.

Request a refund for apps or content that you bought from Apple - Apple Support


And just a reminder for cancelling subscriptions, they do not remove any charge and only prevent a future renewal. As the message says on the Approval Screen requiring you to double click the side button to accept, you should cancel a day before that renewal (or start date if it was a free trial) to avoid that charge.