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u5er_501
User level: Level 1 (4 points)

Issue with Bluetooth connection on MacBook Neo

I have encountered a repeated issue with my Bluetooth headphones: whenever I pair them with my MacBook Neo to listen to audio on any site, such as YouTube, the sound plays briefly for a couple minutes before stopping or buffering. The headphones still remain connected while this happens. Manually disconnecting and reconnecting only offers a temporary fix, and then the problem returns. This behaviour occurs only on my laptop and not on my iPhone 13. The issue only ends entirely when I disconnect the headphones and use the laptop speakers. I do not believe the problem is my headphones as I have purchased new ones and still have this issue.

Posted on Oct 17, 2026 7:17 AM

3 replies

Owl-53
User level: Level 10 (123,805 points)

Oct 18, 2026 3:38 AM in response to u5er_501

Since you are ‘using a MacBook Neo 13-inch running macOS 27.0 Golden Gate, I would recommend trying the following steps to narrow down the cause of your Bluetooth audio issue.


Check your sound settings. Go to System Settings >> Sound and select your Bluetooth headphones under Output. Under Input, select your MacBook's built-in microphone and test the audio again.


This can help rule out issues caused by Bluetooth switching to microphone mode. See Apple's Bluetooth audio troubleshooting guide.


Reconnect your headphones. Open System Settings >> Bluetooth, forget your headphones, restart your Mac, and pair them again.


You can find more information in Apple's Bluetooth connection guide.


Test different audio sources. Try playing a video in another browser and listening to a locally stored audio file.


This will help determine whether the problem is related to streaming, your browser, or Bluetooth playback.


Check for macOS updates. Go to System Settings >> General >> Software Update and install any available updates. You can follow Apple's macOS update instructions.


Try Safe Mode. Your MacBook Neo uses Apple silicon.


Shut down your Mac( Do Not Us Restart ), press and hold the power button until startup options appear, select your startup disk, hold Shift, and click Continue in Safe Mode.


Test your headphones to see whether the issue persists.


If none of these steps resolves the problem, contact Apple Support for further diagnosis.


kaz-k
User level: Level 9 (53,902 points)

Oct 17, 2026 8:13 AM in response to u5er_501

Hi,

I'm not sure about your wireless earphone, though try to charge your earphone battery with your MacBook Neo which could solve your Bluetooth issue.


u5er_501 Author
User level: Level 1 (4 points)

Oct 17, 2026 8:19 AM in response to kaz-k

How will that solve my Bluetooth issue?

Originally posted at discussions.apple.com/thread/256377851