Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

Unable to access iCloud account due to security decision

hello! i can not open my account. user name: ***@icloud.com. Device blocked in order to security decision. but when i start to open gived message, that sended to this email. can you help me



[Edited by Moderator]

Original Title: activate my account

3 replies

The people responding on this forum are users like yourself and we do not know exactly why you are seeing that message.


● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this document: If you forgot your password and can’t sign in to your Apple Account - Apple Support

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 ) to regain access to your account. More detail in —> Activation Lockout Issues - Apple Community For additional assistance from Apple Security, read: Contact Apple Support - Apple Support

If you deactivated your account, click on this link ➞ How to deactivate your Apple Account - Apple Support and see the section about "Can I reactivate my account?"


Several comments:


1) We are not Apple. We are customers like you. All we can do is provide advice.


2) Based on: Get a verification code and sign in with two-factor authentication - Apple Support


A code is first sent automatically to your trusted devices (some other Apple computer or Apple mobile device signed in with your account). If you have a trusted device running iOS11 (or iPadOS) and later, macOS 10.13 (High Sierra) and later, or watchOS 4 and later, the verification code is displayed automatically on your trusted devices.


If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.

1. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.

2. Choose a telephone number for where to receive a code.

3. You'll get a text message or phone call from Apple with your verification code. A text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).

4. Enter the code on your other device to complete sign in.

If you did not get a code on your telephone:

- Is your phone number listed at Settings > [name on top] > Sign in & Security > Two Factor Authentication?

- Are you able to receive other SMS messages (green)?

- If you see. “Verification codes cannot be sent to this phone number at this time. Please try again later,”:

1) Wait a few hours and try again. Maybe it really does mean not at this particular time.

2) Use this link to check the status of Apple’s various services and servers —>

Apple - Support - System Status

3) Disable entirely any VPN you are using.

4) Try clicking on, “Cannot use this number?”

- From: Suddenly not getting texts for two factor… - Apple Community

Q: Suddenly not getting texts for two factor authentication on iPhone

A: Reset network settings:

Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings


Hello Apple Support,


I know my Apple Account login and password, but I cannot complete the activation of my iPad.


Apple asks me to verify my account by sending a verification code to my iCloud email address. Unfortunately, I cannot access that email inbox, so I cannot receive the code.


I still have access to the phone number linked to my Apple Account.


Could you please help me regain access to my iCloud email or find another way to verify my account and activate my iPad?


Thank you.