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alliepiper
User level: Level 1 (4 points)

Apple Billing + No Purchase History

I am making a formal complaint regarding a $22.99 Apple Billing transaction that has settled in my bank account.

The payment was for the renewal of my YouTube Premium subscription. However, my subscription has not been renewed, I have no access to Premium, and the transaction does not appear in my Apple purchase history. Google also has no record of the payment.

I have already contacted Apple Support and was told that multiple billing attempts had been made, but nobody addressed the settled transaction or explained how this issue would be resolved.

Please investigate the specific settled payment, confirm what it was applied to, and either restore the subscription I paid for or refund the $22.99. If the transaction cannot be located, please escalate this complaint to the appropriate billing team and provide me with a case reference.


Im only putting this here because Apple Support doesn’t have an email i can contact, and using the customer service support via phone was useless and my issue wasn’t resolved. If anyone else dealt with this PLEASE offer a solution!

Posted on Oct 17, 2026 6:31 AM

2 replies

Limnos
User level: Level 10 (462,771 points)

Oct 17, 2026 7:52 AM in response to alliepiper

Apple is not on this forum, only users like yourself. This is a user to user advice site.


Work with YouTube about the failure to deliver the service --> How to contact an app developer - Apple Support


If you cannot resolve the problem here's how to request an app or media refund from Apple (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.)

1. Sign in to https://reportaproblem.apple.com

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit.

If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> Cancel a subscription from Apple - Apple Support


If you still have problems contact official Apple Support, click here --> Choose your country or region - Official Apple Support Select your country, then a product.





muguy
User level: Level 10 (95,874 points)

Oct 17, 2026 7:30 AM in response to alliepiper

Contact Apple Support. This is a user forum, nobody here can access your information or provide detail.

Originally posted at discussions.apple.com/thread/256377823