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Piorkson
User level: Level 1 (4 points)

Apple Music - Shuffle option not working!

Recently I came back to Apple Music. Unfortunately, shuffle options on my playlists do not work - every time I click it, playlist changes the position of songs for 1-2 seconds and that’s it. Sometimes after app restart or phone restart shuffle is working, but it is very annoying, as I am paying monthly subscription and default function of Music App is not working. PLZ FIX

Posted on Oct 16, 2026 11:25 PM

2 replies

poonam_kumawat
User level: Level 4 (1,080 points)

Oct 17, 2026 3:00 AM in response to Piorkson

Try these steps before reinstalling anything:

  1. Start playing a song from the playlist, open Now Playing ->Playing Next (queue), and tap Shuffle there.
  2. Check whether AutoPlay (the infinity symbol) is enabled. Apple says Shuffle and Repeat may be unavailable while the AutoPlay queue is active.
  3. Force-close Music, reopen it, and test another playlist. If the issue persists, restart your iPhone and check for an iOS update.


More info: Shuffle or repeat songs in Apple Music

Piorkson Author
User level: Level 1 (4 points)

Oct 26, 2026 2:00 AM in response to poonam_kumawat

Unfortunately this does not work. After choosing next song, shuffle option is unavailable, it switching to off every time. Please fix.

Originally posted at discussions.apple.com/thread/256377667