Cancel unauthorized iPhone order placed with Apple ID

It's either a scam or phishing, or it may be that your Apple account and/or payment card was indeed compromised. Criminals are getting very good at imitating Apple messages. Start here about recognizing phishing and scams —> Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support

Read this article about identifying real App Store and iTunes Store emails --> Identify legitimate emails from the App Store or iTunes Store - Apple Support Sometimes the only indication in a communication is very subtle. Have a look at this thread. Someone registered an Apple ID with my em… - Apple Community It can be very hard to tell from a communication alone if it is authentic. The best way to check is to use an independent way through Apple's own resources to confirm what the communication claims. Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. These support articles have some guidelines:

More information about scams:

Apple Cash --> Avoid scams when you use Apple Cash - Apple Support

Gift Card Scams --> About gift card scams - Apple Support

Read this article if you think your Apple Account has been compromised. --> If you think your Apple Account has been compromised - Apple Support

Verify if there really is a purchase at Apple Viewing & Changing Orders - Shopping Help - Apple and cancel it if you can.

If there really is an order or your Apple Account has been compromised it might not hurt to contact Apple. The people responding to you on this forum are other customers like you, not Apple.

This support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.

- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044

AnneLi-26 wrote:

**Subject:** Urgent – Unauthorized Order XXXXXXXX – Please Cancel

Dear Apple Support Team,

This is a user-to-user forum. You are not talking to Apple, and none of your fellow users here have access to your account.

Note that if you received a message to this effect, with a "helpful" phone number to call to dispute the order, the message may have been a scam message, sent by criminals, in order to panic you into calling them … and giving them the information they need to rip you off for real.

I would strongly advise contacting both Apple and your bank using known good contact information (i.e. not any contact information you found in the "unauthorized order" message itself) so you can determine whether

• This is an unauthorized charge that you need to dispute, or
• This is a "phishing" message and no such order or charge was ever made

If there is a possibility that your Apple Account was compromised, you should take steps to secure it immediately.

If you think your Apple Account has been compromised - Apple Support

You’re only reaching fellow users here, not Apple.

You’ll need to reach out to Official Apple Support.