User level: Level 1 (4 points)my iphone 18 pro was delivered by ups with the seal broken. They also threw the box. Didn’t ask anyone to sign for it or anything.
Posted on Oct 16, 2026 2:49 PM
User level: Level 8 (43,489 points)Oct 16, 2026 3:01 PM in response to sutanya19
Contact Official Apple Support immediately.
Take photos.
Don’t do anything w/ the phone until any pending resolution is finalized.
If charged to a credit card: After you communicate with Apple, consider “disputing” the charge w/ your CCard issuer.
Originally posted at discussions.apple.com/thread/256377475