AOL email format problem

I am having a problem with AOL emails on my iMac. About 70% of the time, when I open a new email, it will open in an unusable format, not the usual email format that can be answered or forwarded, etc. The only way out of this is to close the page which then closes the mailbox and then reopen it. If I then retrieve the email from old mail and save it as new, trying to open it again does the same thing. I can find no pattern as to which emails have this problem and which don't.

Posted on Oct 16, 2026 2:17 PM

1 reply

razmee209

Level 10 (205,348 points)

Oct 16, 2026 2:38 PM in response to James Spradling

James Spradling wrote:

I am having a problem with AOL emails on my iMac. About 70% of the time, when I open a new email, it will open in an unusable format, not the usual email format that can be answered or forwarded, etc. The only way out of this is to close the page which then closes the mailbox and then reopen it. If I then retrieve the email from old mail and save it as new, trying to open it again does the same thing. I can find no pattern as to which emails have this problem and which don't.

https://help.aol.com/articles/change-your-emails-font-format-hyperlinks-and-more-in-aol-desktop-gold