User level: Level 1 (4 points)Looking for others who have had issues with Goldman Sachs Bank Apple credit card refusing to support a refund for a product not delivered by a vendor.
Posted on Oct 16, 2026 1:09 PM
User level: Level 10 (105,996 points)Oct 16, 2026 4:15 PM in response to JN20-26
Polling users is a violation of the Terms of Use for this Support Site. We can only offer help or suggestions for an issue you have.
In most cases, delivery issues are always handled by the carrier of that parcel where you can open an investigation with them. This can be done in conjunction with the vendor and depending on the carrier they can track the parcel through the whole process until delivery. For example Fed Ex has a claims portal where you can submit for a refund of a non delivered package.
If the vendor has become uncooperative in providing any information for recovery through the carrier, then it can be considered a fraudulent purchase, which is what disputing a transaction through a bank is for. If that is the case and Goldman Sachs is still refusing to dispute the transaction, then you can escalate the matter and file a report with the CFPB, which is responsible for making sure banks comply with their obligations.
User level: Level 8 (43,489 points)Oct 16, 2026 4:23 PM in response to JN20-26
Did you formally “dispute” the charge(s) with GS in a timely manner?
Only by doing so do you preserve your rights under the FCRA.
Doing so also causes GS to initiate an appropriate investigation.
User level: Level 10 (280,982 points)Oct 16, 2026 3:56 PM in response to JN20-26
Contact Goldman Sachs at (877) 255-5923 (available 24 hours a day).
Originally posted at discussions.apple.com/thread/256377461