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Error connecting to Apple account server

After opening iTunes on my PC and trying to sign into my account I get get an error message saying cannot connect to Apple account server. I have tried restarting, changing password. I deauthorized my computer, now it won’t let me authorize it again.

16 replies

I wanted to add: I suspect part of the issue is that the new iPhone is causing a lot of people to log into the apple accounts, and there's way more traffic than their infrastructure can support. Obviously, Apple should address this.

I was trying to authorize a new computer. I made it in by rapidly clicking enter, but kept getting the 'you have authorized 5, that's all you can have', even after I'd deauthorized 3 machines no longer in use. BUT there was still a number 5 in parenthesis after my iPad. De- and Re- authorizing it didn't make the number go away, and I think the apple system saw the 5 (that they themselves had put there) and didn't actually look at the number of computers.

I manually renamed the iPad without the number, did another session of clicking enter on the machine I was trying to authorize, and suddenly, everything worked! My playlists and thousands of songs were suddenly available on my Windows machine.

My primary goal was ripping CDs most of which are non-commercial enough not to be available streaming. Apple music no longer supports importing, so I still needed iTunes for that, but once the computer was authorized, almost all of that was automatically available.

Once it worked, it worked seamlessly and was worth all the hassle.

The firewall thing didn't work for me either, so I immediately put it up again.

I think the problem is Apple doesn't have enough server space dedicated to this aspect of customer service to handle the volume: things seem to work perfectly once you get in.

It did seem in my case that there was a miscount of the authorized machines in my account: even after I removed 3 old computers, I got the 'too many authorized' error message. Re-naming my iPad and removing the number 5 Apple had added to it's name seemed to fix that.

Then, it seems to be a matter of pressing enter enough times to connect when a spot becomes available.

Unfortunately this has been happening on Windows and macOS since late August and there is no actual solution, most of the fixes here just work out of luck, the only method to get it working is just to attempt the login over and over and over again until it works :/

Well, I just kept hitting 'Enter', as quickly as I could, and after hundreds of times, it worked.

Has to be a problem on Apple's end, wish they were paying attention.

Me too, and it's making me a little crazy. I've tried hundreds of times at this point, actually got through twice, but got booted for having too many authorized devices, even though I'd already thinned that herd.

I have the same problem. I've tried everything the AI suggested and have spent hours troubleshooting without any success. I had the same issue a few weeks ago, but back then it was resolved by deleting an ADI folder. Unfortunately, that solution doesn't work this time.

It seems that I'm not receiving the verification code on my iPad after entering my Apple ID and password on the login screen.

I've tried now every trick as suggested and even some more, like disabling my firewall and

VPN. Nothing works. Not my iCloud app, not iTunes, not Apple Music or Apple TV.

I know for sure my Apple credentials are ok, as I still can enter my account

through the website and of course my Iphone/Ipad.

Anyone, Please I need a good solution.


And now it's not working again....enter not helping this time.

Think I agree it's an overload on the Apple System - hey, Apple!!! Fix the problem please!!!

This is VERY ANNOYING. I thought Apple was just supposed to work...?? lol


Whatever happened, I really don't know. but after booting my Windowscomputer and a new attempt to log my apple account, I was fully able to connect every windows Apple -app. (cloud, music, tv and Itunes)

Yep same here

I'm getting frustrated as I can't log in due to the Apple Account Server. Like everyone else here, I have tried everything. I wish there was better support.

Ha - this worked for me.

none of these worked for me, so I suppose it's off to Amazon music to be able to download my purchased music.

Yep just adding my name to the list. None of the steps listed on the threads have worked for me.

Windows 11 laptop. Updated last week which seems to be a common denominator.

This worked! Or perhaps the issue was actually fixed and hitting enter quickly just seemed to work!! lol

And this is what ***...