My phone as handed back when I got laid off. I have one account with my Gmail address on which I had a monthly subscription with Medium. I cancelled the subscription but they are still billing me; they say I must put in a claim for a refund from my account. However, the Apple account with my Gmail address appears locked and every password reset attempt fails. I’ve been going around in circles for 3 weeks but the iforgot password reset email promised never, never arrives. It just kicks off another wait period relentlessly.
how do I unpick this?