User level: Level 1 (4 points)I was trying to update an app and I found out that my account has been disbled in the appstore and iTunes. I have tried to reactivate it, but I’m being told that I'm not eligible to reactivate. I do t know what else to do. Please help.
Posted on Oct 16, 2026 10:20 AM
User level: Level 10 (124,115 points)Oct 16, 2026 5:11 PM in response to hezekiah21
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 10 (97,882 points)Oct 16, 2026 3:40 PM in response to hezekiah21
Thank you for reaching out. 🤗
When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (205,348 points)Oct 16, 2026 10:48 AM in response to hezekiah21
hezekiah21 wrote:
I was trying to update an app and I found out that my account has been disbled in the appstore and iTunes. I have tried to reactivate it, but I’m being told that I'm not eligible to reactivate. I do t know what else to do. Please help.
If a message says 'Your Media & Purchases account has been disabled' - Apple Support
Originally posted at discussions.apple.com/thread/256377398