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Apple TV App Store: 'Cannot update app' prevents download

I registeret an account with a «streaming vendor» (don’t know it it is called that) with an email address I have. But there is no Apple-id connected to this email. In the process of creating the account a login was done on App Store on my Apple TV with this email address and an attempt was made to download the streaming app (I was already logged in on Apple TV with my correct Apple id). This somehow messed opp the download and I was presented with a msg saying «Cannot update app» as shown below.


So now I cannot Get access to this app. It is not in the purchase history and even if I restart Apple TV and try to buy/download it again I Get the same msg.

Any ideas on how to resolve this?


[Edited by Moderator]

2 replies

Delete and redownload the application you're trying to update.


(265250)

Thanks, Niel!

The problem is the app is not downloaded yet, so there is nothing to delete 🤷