User level: Level 1 (5 points)"Hi. My Family Sharing group was accidentally deleted/disbanded recently. Now when I try to set it up again or join, I get an error saying I cannot join or create a family group for 365 days. This was a complete mistake. Could you please reset the 365-day restriction on my Apple ID so I can restore my family group?"
[Re-Titled by Moderator]
Original Title: Famyli
Posted on Oct 16, 2026 5:21 AM
User level: Level 10 (462,771 points)Oct 16, 2026 5:36 AM in response to ramóna290
How to set up Family Sharing on your iPhone, iPad, or Mac - Apple Support
"Remember, you can only join one family at a time, and you can only switch to a different family group once per year."
You would have to contact Apple to ask if they would make an exception for you.
This support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.
- Telephone numbers may only work when calling from the same country.
- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.
- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
User level: Level 1 (5 points)Oct 16, 2026 5:52 AM in response to ramóna290
tölvupóst)
"Hi. I accidentally got locked out of my Family Sharing group. I was trying to set it up for my children, but now I receive an error message saying I have to wait 365 days to join or create a new family group. Since this is for my underage children, could you please reset this 365-day restriction on my Apple account so I can manage their devices? Thank you."
User level: Level 10 (462,771 points)Oct 17, 2026 11:15 AM in response to ramóna290
If you are asking for an email address, Apple does not do support by email unless they initiate it.
Originally posted at discussions.apple.com/thread/256377199