Hello, I would like to withdraw the remaining balance from my App Store account, could you help me with this?
[Edited by Moderator]
Hello, I would like to withdraw the remaining balance from my App Store account, could you help me with this?
[Edited by Moderator]
Posted on Oct 16, 2026 12:56 AM
Oct 16, 2026 5:24 AM in response to Deni220
You say "withdraw":
Normally once funds are in Apple Account balance the only way to get them out again is to spend them, or ask Apple to keep them. Some possible exceptions are described below.
1) Laws requiring gift card balance refunds.
From: Check your Apple ID balance - Check your Apple Account balance - Apple Support ➔
"About unused Apple ID balance
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards, or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can contact Apple Support." Read the support article for more details.
The above excerpt only mentions balances from gift cards as being eligible for refunding, and only in limited places where laws may require that. Read the support article for more details.
2) You are deleting an Apple Account.
How to delete your Apple Account - Apple Support
“What happens to my App Store or iTunes Store credit when I delete my account?
Any unused credit balance in your account isn't redeemable or refundable after your Apple ID has been deleted. You can either spend your balance or contact Apple Support to request a refund before deleting your account. Similarly, if you have a balance due to Apple, you must clear this balance before we can delete your account.”
3) There are posts (e.g., Accidentally added funds to Apple ID rath… - Apple Community , and this one from an official Apple Community Specialist —> I made a deposit to my Apple account by m… - Apple Community ) claiming that if funds were transferred from Apple Cash or a bank account and none have been spent, Apple might grant a reversal request of the original transfer back to the originating account. This is not mentioned in Apple’s documentation (which, if anything, pretty firmly states the opposite about no “return” of funds), so even if Apple might do this on occasion, they are not so obligated.
In this situation you are asking for a special service and need to speak with a live representative. Click here ➔ Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you. This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support Do not use the standard refund request service.
Oct 16, 2026 5:26 AM in response to Deni220
If your objective is to simply end up with no balance in your account (such as when changing country), read the information below. The people on this forum—other users like yourself—cannot do this for you but there are two ways you can try:
#1. If you still have a valid credit or debit card from your original country, purchase an item for slightly more than your balance. The remainder will be billed to your card, leaving you with nothing in your account balance. This is the only solution for you to empty your balance if cannot contact Apple Support. This method is the easiest and you get to use your money yourself instead of giving it to Apple.
#2. Ask Apple Support to remove and keep the balance. Live support is not available in all countries.
- Click on the special empty-balance request, chat link at the bottom of this support article ➔ Check your Apple Account balance - Apple Support
- General Apple support and service contact ➔ Contact Apple Support - Apple Support If live support options are available they will show near the bottom left. Telephone numbers may only work when calling from the same country. If numbers show as colored links, click on them for more options.
- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044
If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account when you are in the new country. Avoid doing that if at all possible. It may cause many complications with your current account content.
When changing account regions there’s a full set of guidelines in this support article ➔
Change your Apple Account country or region - Apple Support
Oct 16, 2026 3:31 AM in response to Deni220
Welcome and thank you for reaching out. 🤗
Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.
We don’t have the power to look into accounts, make changes or remove the balance.
You will need to → Contact Apple Support to request a reset of your account balance to zero.
Thanks again for reaching out. 👍🏼
All the best! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Oct 16, 2026 8:55 AM in response to Deni220
Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…
Contact Apple for support and service
Also if you are changing regions take a look through this article as well…
Change your Apple ID country or region - Apple Support
~Katana-San~
Originally posted at discussions.apple.com/thread/256377095